Case Study: The Power of Personal Connections

In the competitive landscape of modern banking, where advancements in tech often take centre stage, few banks can demonstrate the enduring value of personal relationships in business growth. Chris Bayliss, the CEO of Judo Bank, shares invaluable insights into how the institution grew from a mere idea into Australia’s most successful challenger bank in under eight years, and it’s all about putting relationships first.

Know Your Audience:

Any business that treats you as just another number will never truly gain a deep understanding of its audience. By acknowledging that every business is distinct, with its challenges and aspirations and building solid relationships, you can effectively address each customer’s individual requirements.

“Judo was conceived as an idea nearly eight years ago because we believed that there was a market failure in the way that banks were servicing small to medium-sized businesses. We knew that Australian SMEs deserved more. Every business is unique, with a unique team driving it. That’s why we’re bringing back relationship banking, to ensure we can service the unique needs of our customers.” 

Chris Bayliss, CEO of Judo Bank

Invest in Connection:

Establishing meaningful connections with customers goes beyond basic business transactions—it’s about forming genuine connections with customers. By taking a hands-on approach with your customers, you can gain invaluable insights into their operations and growth strategies and foster a sense of trust and reliability.

“We learn more about a customer’s business by being on their premises. We want to go there, we want to actually get to know that the owner, the sponsor, the founder, we want to see the business and operation and when they’re telling us their story and their growth plans, then it’s more real for us. As a character-based lender, connecting with our customers is key to delivering for them.” 

Chris Bayliss, CEO of Judo Bank

Get the Right Talent:

Unlike traditional banking models where strong personal connection is not standard, a team adept at building and nurturing client relationships emphasises quality over quantity, enabling them to develop a deep understanding of customer needs and aspirations. This personalised service fosters loyalty and customer retention.

“Every part of our business has been architected around providing the best possible service to businesses, and it’s anchored off a highly skilled, highly experienced relationship banker. Most have 20 years’ experience in the industry and have no more than 30 customers. Our bankers know their customers, they can tell you their names, they can tell you what they’re thinking about, whether it’s expansion or succession. Trust and relationships are crucial to customer retention and advocacy, and you need the right people to build them.” 

Chris Bayliss, CEO of Judo Bank

Build Relationships into Your Customer Value Proposition:

In a landscape with many players, a business built on relationships will distinguish itself by placing connection at the core of its value proposition. This emphasis on personal connections transcends mere transactions, fostering a sense of partnership and mutual success.

“The products are the same – a loan is a loan; a line of credit is a line of credit and loan pricing matters. But what matters more to businesses is a relationship with a banker, not a 12 month one, but an enduring relationship built over many years where they can build that trust. A banker that can make a decision, they want to deal with the decision maker. The good old-fashioned handshake.” 

Chris Bayliss, CEO of Judo Bank

 

Judo Bank’s success is a compelling case study on the value of relationship banking. By prioritising connections over transactions, Judo is redefining the banking experience for SMEs in Australia. As businesses seek personalised solutions and genuine partnerships, the lessons gleaned from Judo Bank’s journey are more relevant than ever.

The principles highlighted by Judo Bank’s approach are not exclusive to the banking sector. In any professional business, the strategies highlighted in this case study are necessary for sustained success. By prioritising client relationships and striving to understand their needs deeply, any professional service provider can set themselves apart and achieve sustained growth.

Click to learn more about how Judo’s bringing back the art of relationship banking to service Australian SMEs: http://www.judo.bank
Discover the positive ripple effect making micro changes can have on personal and business growth

The Power of Micro Habits: Transforming Your Business, One Small Change at a Time

When we think of New Year’s resolutions, we often consider making big, immediate changes. While there is merit in the intention, it can be challenging to sustain, and when the motivation wanes, it can feel like failure. Enter micro habits – small, easily achievable actions that, when consistently practised, lead to substantial improvements over time. Unlike drastic changes, micro habits operate on the principle of compounding, where small efforts accumulate to create meaningful progress.



Decoding Micro Habits: Small Changes, Big Impact

Micro habits are small actions ingrained into daily routines, focusing on gradual improvements rather than drastic overhauls. When practised consistently, these small, deliberate changes compound over time and drive significant positive outcomes.

Here are 5 tips to help you implement micro habits:

  1. Identify Your Target Areas: Pinpoint specific areas for improvement, such as communication skills, time management, client interactions, or industry knowledge. These become your target for micro habit development.
  1. Start Small: Break down the larger goals into manageable tasks. For instance, improving your communication skills could involve practising active listening for five minutes each day during a client call or team meeting.
  1. Consistency is Key: Commit to daily practice, reinforcing behaviour until it becomes automatic within your professional routine.
  1. Set Reminders and Triggers: Use reminders or triggers to prompt micro habit execution through alarms, sticky notes, or integrating habits into existing routines.
  1. Track Progress: Maintain a simple tracking system to monitor your progress. This will provide insights into effectiveness and motivate further development.



How Can Micro Habits Help Grow Your Business?

Cultivating personal micro habits is the cornerstone for business growth by instilling discipline, efficiency, and a positive mindset. These habits subtly influence those around you, shaping personal and professional dynamics and creating a ripple effect that impacts workplace culture, team dynamics, and business processes. For example, if a leader consistently demonstrates punctuality and preparedness, it sets a standard for the team.

Simply put, personal micro habits serve as a model for behaviour, inspiring others to adopt positive habits that accumulate over time.


Incremental improvements through consistent execution of micro habits can drive positive performance and growth, leading to increased productivity, streamlined operations, improved customer experiences, and a culture of innovation.

For example, micro habits aimed at improving customer service contribute to improved customer experiences, leading to higher satisfaction, retention, and referrals. Similarly, small changes that encourage experimentation, creativity, and learning foster a culture of innovation within the business.



Cultivating Business Growth, One Habit at a Time

By strategically integrating small, purposeful changes into daily actions, individuals can inspire transformation within their teams and, ultimately, their businesses. Selecting micro habits that drive personal improvement and business development acts as a catalyst for continuous improvement, propelling businesses toward sustained growth and success. Start small, stay consistent, and witness how these micro habits collectively fuel the evolution of a business, nurturing a landscape of innovation, efficiency, and prosperity.



Small Changes, Big Wins: Transform your Payments with QuickFee

Introducing simple yet powerful changes to your payment processes can yield results. QuickFee’s seamless fee funding and disbursement funding solutions allow accounting and legal professionals to get paid on time, win more work and increase revenue. With integrations to many of the best-known software packages, QuickFee makes your payment process seamless, so you can dedicate more time to nurturing your business’s growth.

Ready to make one small change that will lead to big wins? Give us a call at 02 8090 7700.


Breaking the cycle of disadvantage with The Smith Family

The rising cost of living in Australia is plunging more families into poverty, affecting over 1.2 million children. With schools becoming more reliant on digital classroom tools, such as laptops and tablet computers, the ability of families living in poverty to keep up with these needs is diminishing. Despite their parents’ efforts, these children will encounter daily hurdles that impede their education and the long-term impact can limit their life choices.

 

The Smith Family’s Educational Initiatives

The Smith Family’s programs, such as numeracy, literacy and mentoring, focus on early intervention and provide sustained support throughout a child’s educational journey. Beginning in early learning and spanning through primary and high school, The Smith Family programs work to ensure these children can reach their full potential through access to education and learning programs.

 

The Power of Sustained Intervention

By applying donations to long-term programs, such as Learning for Life, The Smith Family can invest in a child’s education for the duration of their schooling, which proves more effective than concentrating support on particular periods of a child’s life. This approach increases high school graduation and university enrollments, reducing criminal convictions and reliance on welfare.

 

QuickFee’s Partnership and Impact

QuickFee makes an annual Christmas donation of $5,000 to the Smith Family, which aims to provide immediate support to the established programs to deliver long-term positive benefits for impacted children and their families.

 

If you would like to donate or support The Smith Family and support meaningful, long-term change, you can learn more about their work here.

 

Donation link: https://www.thesmithfamily.com.au/donate

Transforming Accounting Efficiency – A Case Study

In the world of professional services and accounting, where timely payments and efficient debt collection are paramount, QuickFee emerges as a game-changer. This Australian-based financial technology firm specialises in innovative payment solutions, and it’s creating ripples of transformation across the industry by revolutionising the way professionals receive payments. Today, we delve into a compelling case study that showcases how QuickFee has partnered with Burwood Accounting Services, an esteemed accounting firm in Australia, to address their debt collection and efficiency challenges.

 

Burwood Accounting Services: A Profile in Excellence

Burwood Accounting Services, founded in 1998, is a stalwart in Australia’s accounting landscape. With a steadfast commitment to delivering comprehensive financial solutions to individuals and businesses, the firm has steadily expanded its services and clientele over the years.

 

The Challenge: Streamlining Payment Collection and Payment Processing

Burwood Accounting Services faced two critical challenges that are all too familiar in the industry:

  • Inefficient Payment Collection: The firm grappled with the task of collecting overdue debts effectively, often leading to delays in cash flow.
  • Cumbersome Payment Processes: The existing payment methods used for settling invoices left much to be desired in terms of user-friendliness, causing inconvenience to clients.

 

The QuickFee Solution: Empowering Efficiency and Convenience

In response to these challenges, Burwood Accounting Services turned to QuickFee for a solution. QuickFee’s offerings included:

  • Flexible Payment Options: QuickFee introduced a gamut of payment choices, empowering clients to settle their invoices with ease and convenience.
  • Seamless Integration: QuickFee seamlessly integrated with the firm’s invoicing process, allowing for a swift and hassle-free implementation.
  • The Remarkable Results: A Triumph of Efficiency and Client Satisfaction

The integration of QuickFee into Burwood Accounting Services brought about a transformation in their operations, yielding remarkable results:

  • Enhanced Payment Collection: QuickFee’s array of payment options streamlined the payment process for clients, leading to a substantial reduction in debtor days. Clients embraced the convenience of paying invoices through provided links, eliminating the need to navigate their banking systems and minimising distractions.
  • Time Savings: QuickFee’s dedicated support staff and automated payment reminders help streamline the payment process and saved administrative time for the firm’s staff.
  • Positive Client Feedback: Clients warmly welcomed the convenient payment options offered through QuickFee. The firm’s decision to incorporate QuickFee links into all emailed invoices received unanimous praise from clients.

 

Conclusion: QuickFee – Paving the Path to Success

QuickFee proved to be an invaluable asset to Burwood Accounting Services, effectively tackling their debt collection and payment processing challenges. The integration resulted in improved efficiency, a reduction in debtor days, and heightened client satisfaction. Moreover, QuickFee’s exceptional customer service and dedicated support staff played a pivotal role in Burwood Accounting Services’ success.

 

Recommendations: A Call to Embrace Innovation

The success story of Burwood Accounting Services with QuickFee resonates as a testament to the value of embracing innovative payment solutions in the accounting industry. We recommend that accounting firms, especially those wrestling with debt collection and payment processing issues, consider integrating QuickFee into their operations. QuickFee’s user-friendly payment options and unwavering support can lead to enhanced financial operations and stronger client relations.

In conclusion, the case of Burwood Accounting Services underscores the transformative potential of innovative payment solutions in the accounting realm. By embracing technology and efficiency, accounting firms can steer towards better financial outcomes and provide an enhanced experience for their clients.

 

The Role of Artificial Intelligence in Accounting

Artificial Intelligence (AI) is revolutionising the accounting profession, bringing forth a wave of transformative changes. From streamlining data analysis to enhancing efficiency and accuracy, AI is empowering accountants to elevate their role in financial management.

The AI revolution has given rise to intelligent machines capable of learning, reasoning, and making informed decisions. AI encompasses various technologies, including machine learning, natural language processing, and robotic process automation. These technologies enable systems to analyse vast amounts of data, extract valuable insights, and automate repetitive tasks that were once manual and time-consuming.

In accounting, the data aspect of AI is particularly significant. Traditionally, accountants relied on manual entry and analysis of financial data. With AI, however, systems can automatically collect and process data, minimizing errors and freeing up accountants’ time for more strategic and analytical tasks. By leveraging AI, accountants can now focus on interpreting financial information, providing valuable insights, and making informed recommendations to support business decisions.

 

Enhancing Efficiency and Accuracy

AI is revolutionising accounting processes, driving efficiency and accuracy in various areas. For instance, AI-powered software can automate data entry, eliminating the need for manual input and reducing the risk of human errors. These systems can scan and extract relevant information from documents such as invoices, receipts, and bank statements, ensuring accurate and timely recording of financial transactions.

Furthermore, AI algorithms can analyse financial data to identify patterns, trends, and anomalies. This helps accountants in detecting potential fraud or unusual activities, enabling timely intervention and prevention. AI can also assist in automating financial reporting by generating customised reports based on predefined criteria, saving valuable time and resources.

Another area where AI is making significant strides is in the realm of financial forecasting. By analysing historical data, market trends, and other relevant factors, AI algorithms can provide accurate predictions and projections. This empowers accountants to make informed forecasts, support strategic planning, and optimise resource allocation.

 

Transforming Accounting Practices

AI is transforming the very core of accounting practices, redefining how professionals approach their work. For example, AI-powered tools can automate complex calculations and data analysis, allowing accountants to focus on interpreting results and providing valuable insights. These tools can also streamline the auditing process by identifying potential risks and anomalies, thereby enhancing the accuracy and effectiveness of audits.

AI’s impact is not limited to internal accounting processes. Client-facing aspects such as customer support and advisory services can also be enhanced through AI-powered solutions. Chatbots and virtual assistants can handle routine inquiries, freeing up accountants’ time to address more complex client needs and provide strategic guidance. AI-powered chatbots, such as ChatGPT, can offer instant answers to common accounting questions, improving customer satisfaction and response times.

 

The Potential of ChatGPT in Accounting

ChatGPT, an advanced language model developed by OpenAI, holds significant potential for the accounting profession. This AI-powered chatbot can engage in natural language conversations, providing accurate and insightful responses to accounting-related queries. Accountants can leverage ChatGPT to gain quick access to information, resolve common accounting issues, and improve overall efficiency.

However, it is essential to recognise the limitations of AI chatbots. While they excel at providing information based on predefined knowledge, they may struggle with complex or nuanced queries that require human judgment and expertise. Therefore, a balance must be struck between utilizing AI chatbots for routine tasks and relying on human accountants for complex scenarios that demand professional judgment.

 


 

The integration of Artificial Intelligence (AI) in the accounting profession is driving a significant transformation that accountants must embrace. AI offers numerous benefits, including enhanced efficiency, improved accuracy, and the ability to provide strategic insights. By automating repetitive tasks, AI frees up accountants’ time, allowing them to focus on higher-value activities such as analysis, advisory services, and decision-making.

In this era of AI-driven advancements, accountants who embrace technology and continually update their skills will be well-positioned to thrive. By leveraging AI’s capabilities, accountants can elevate their role from traditional number-crunching to strategic advisors, providing valuable insights and contributing to the success of their organizations. Embracing the AI revolution in accounting is not just an option—it’s a necessity for accountants to remain relevant and maximise their impact in the ever-evolving business landscape.

How to choose the right Practice Management Software for your firm

Choosing the right Practice Management Software (PMS) for your practice can seem overwhelming, considering the range of options available today. In addition, it takes time and research to select the right system for your firm, and this comes with a significant cost. So, when looking for a digital tool that needs to deliver efficiencies, a few factors are worth considering to guide your investment decision.

In this guide, we outline seven steps to consider taking before you select the PMS that is right for your firm.

 

Understand the current situation

You need to understand what is working and what needs attention in your current processes before you can begin to identify the right solution for your firm.


Identify your essential deliverables

Clarifying what is essential in your new PMS will help you identify relevant solutions and disregard those that can’t service your firm’s needs.


Evaluate the costs and ROI

Any new software investment is costly not only in the monetary sense but also in time and resources. Therefore, a comprehensive view of the size of the investment needed and any potential savings will make the decision-making process easier.


Determine integration options

Only some parts of the day-to-day running of the business will be included in a PMS. However, if you can integrate the other components of your business into your new PMS, the process will be more seamless.


Don’t forget security and compliance

Don’t assume all solutions are created equal. Take a comprehensive look at the security and compliance capabilities of the system to ensure you are putting your data and that of your clients in safe hands.


Is it scalable?

There is little point investing in something that may solve your problems today but cannot scale if you plan to grow your business in the future. Therefore, flexibility and scalability are significant factors when choosing your new PMS.


Will it enhance the client experience?

If your PMS negatively impacts your client experience in any way is a definite no. Instead, system implementation should enhance the client experience and create a positive impression on your clients.

Ultimately, your firm’s best practice management system will meet your specific needs and fit in with your firm’s policies. In addition, it should create efficiencies, improve ineffective areas, and build on the existing processes that are working. Finally, making the right decision on your PMS investment will help position your firm for future success.

ChatGPT: Revolutionising the Legal Industry in Australia?

ChatGPT in Law: Potential Pros and Cons for the Legal Industry in Australia

Unless you’ve lived under a rock for a while and completely stopped browsing your LinkedIn feed recently, you’ve probably heard of ChatGPT, an artificial intelligence chatbot that OpenAI launched in November 2022. AI chatbots could transform the legal industry in Australia and assist lawyers with drafting legal documents, answering client inquiries, and conducting legal research more efficiently. However, ethical concerns are also to be raised about using AI in the legal profession.

Pros:

One of the primary benefits of ChatGPT is drafting documents instead of wasting considerable time drafting contracts, agreements, and other legal writings. With ChatGPT, lawyers can generate drafts quickly and easily by inputting relevant information and key phrases. The AI can also ensure that the language used in a document is clear and concise and that all the necessary details are included, potentially saving legal practitioners a significant amount of time and reducing the risk of errors.

ChatGPT can also help address client enquiries, from the most simple questions to the more complex ones. You’ll get the relevant legal principles and precedents by inputting the client’s query into the AI system. Instead of wasting significant time researching legal issues, reviewing case law, and analysing statutes and regulations, you could input your search terms and receive a summary of the relevant legal principles and precedents. Not only would this save you a considerable amount of hours, but it could also help you give your clients more prompt, accurate and comprehensive responses. 

 

Cons:

While ChatGPT has the potential to benefit the legal industry in Australia significantly, there are also ethical concerns about the use of AI in the legal profession. One of the primary concerns is bias. AI systems are only as good as the data used to train them. This could result in discriminatory outcomes for certain groups of people or incomplete information if the data used to train ChatGPT were only partial or tainted. 

Another concern is data privacy. One of the data privacy concerns of using ChatGPT for the legal industry is that the tool is underpinned by a large language model that requires massive amounts of data to function and improve. OpenAI, the company behind ChatGPT, fed the tool some 300 billion words systematically scraped from the internet, including personal information obtained without consent. This means that lawyers who use ChatGPT may be unwittingly exposing their clients’ confidential information, which could violate data protection laws and professional standards. Additionally, there may be issues with ownership and control of the data and the risk of data breaches and cyber-attacks. Therefore, it is essential for law firms to carefully consider the privacy implications of using ChatGPT and implement appropriate safeguards to protect their clients’ data.

 

In a Nutshell:

While the legal industry is adopting ChatGPT to automate legal tasks such as drafting documents and analysing contracts, which could potentially revolutionise the legal profession by increasing efficiency, lowering costs, and enhancing accuracy, it also raises ethical and legal issues, including data privacy and security, quality control, and professional responsibility. ChatGPT is not a substitute for legal advice or judgment; it can only supplement and enhance the work of legal professionals.

Before incorporating ChatGPT in your legal practice, consider the following:

  1. Be cautious about the information you input into ChatGPT:
    As ChatGPT’s data privacy concerns are yet to be resolved, it’s advisable to input only necessary information and within the ethical and legal bounds.

  2. Don’t rely solely on ChatGPT for legal advice:
    ChatGPT is an AI-powered tool and cannot replace the professional expertise of a lawyer. It’s still crucial to seek the advice of a qualified lawyer before making any legal decisions.

  3. Be mindful of the limitations of ChatGPT:
    ChatGPT has limitations in its understanding of legal contexts and may generate inaccurate or incomplete responses. Be aware of these limitations and use the generated output as a starting point for further research.

  4. Keep your client’s data safe:
    Since ChatGPT is an online tool, it’s essential to ensure that the client data you enter into the system is secured from unauthorised access or malicious attacks.

  5. Be transparent about the use of ChatGPT:
    If you plan to use ChatGPT in your legal practice, inform your clients about the tool’s limitations and potential risks associated with data privacy. Transparency builds trust and confidence with your clients.

Your Christmas closure checklist

 

Christmas Office closure checklist

Christmas time in Australia means warmer weather, backyard BBQs, Christmas shopping and summer holidays. If you are running a business, you are probably gearing up to close the office for at least two weeks of much-needed R&R. 

It is a notoriously busy time, and in a service-based business, the push to get through everything by Christmas eve means the office can get a little hectic. So, to help ease the stress of the Christmas rush, we have put together a checklist for the Christmas closure period. Leaving you to focus your energy on ensuring your business, team, and clients have a rested festive period and come back refreshed for the new year.

 

YOUR STAFF

  • Turn on email Out of Office messages (don’t forget shared inboxes)
  • Update voicemails to include closure dates (landlines and mobiles)
  • Turn off unessential electrical devices
  • Empty the fridge & bins of perishables
  • Include emergency contact details
  • Water any plants
  • Enjoy a well-deserved Christmas party with the team
  • Ensure payroll is managed over the break

 

YOUR CLIENTS

  • Send client Christmas cards and gifts by the start of December
  • Advertise the closure dates (website, email banners)

 

YOUR BUSINESS

  • Update Christmas trading hours on your website, social media and your Google My Business profile
  • Send out an e-Newsletter to your clients and prospects wishing them a safe holiday – advise them of the closure dates and alternative contact details
  • Schedule social media posts for the holiday period
  • Chase up any unpaid invoices

 

Broadcast your closure dates

Notifying your clients of office closures is essential to maintaining your service levels. Be sure to advertise your closure dates at every point your customers might contact you and be sure to add a banner to the bottom of your emails. It’s best to start doing this in late November so the message gets out whenever you contact someone. So as not to be a nuisance over the break, don’t schedule any marketing emails during this time – if your clients aren’t working, they won’t be reading your marketing emails!

 

Be prepared

The lead-up to Christmas is the perfect opportunity to thank your valued customers for their business over the past year and to wish them well for the next twelve months. So, get any Christmas cards or gifts sent out early, so they reach your customers by mid-December. Those small gestures can go a long way and, at the very least, inspire some Christmas cheer.

Remember to factor in time for some self-care too. It can be easy to overlook this when you’re busy ensuring your business is ready for the break and getting your own Christmas shopping done. Book any appointments you need early to make sure you can get in. Self-care is just as important as everything else. In fact, without a healthy, happy business owner – how can you expect your business to flourish?

 

Getting your outstanding invoices paid

While the silly season can get hectic with so many loose ends to tie up in the office and parties to attend – keeping on top of your cash flow over the Christmas period is imperative. There is no hiding from the ever-increasing interest rates – which means your cost of capital to fund any work in progress and receivables presumably keeps rising too. When interest rates were low, this cost may not be as burdensome, but that is not the case now. Moreover, funding increases to salaries and overheads are coming at an increased cost.

With this in mind, providing fee funding arrangements to clients that allow them time to pay whilst putting much-needed money in the bank would be beneficial. Having healthy cash flow at any time of the year is essential for a well-run business, and when the cost of doing business continues to rise, it’s more important, now than ever, to ensure you get your outstanding invoices paid.

Things are getting real for the finances of many, and in the coming months, businesses and households will feel the flow-on effects. Contact QuickFee today to discuss how our Fee Financing facility can give your clients the flexibility they need without compromising your own firm’s position.

 

In the Spotlight: Meet Brent Szalay from SEIVA

Today we are meeting with Brent Szalay, Managing Director at Seiva. Along with his work at SEIVA, Brent has received the prestigious Henry Fox award at CPA Australia for his outstanding contribution to Accounting Public Practice and was awarded Wellness Initiative of the Year for his mindset book TryPositive. In this interview, Brent shares what drives him as a leader and how he has implemented a culture of “care” to grow his practice.

About Seiva

They are accountants, but not the kind you’re used to. They provide proactive advice in business strategy, tax, sourcing finance and personal wealth. They are an enthusiastic and dynamic team that firmly believes that happiness drives success. Not the other way around. They aim to make a meaningful impact on the lives of small business owners. 

Click here to learn more.
 
 

In the Spotlight

In the Spotlight recognises legal and accounting practitioners who demonstrate innovation, success, and commitment throughout their work. Each month, we select individuals or firms to acknowledge the positive impact they have had on their community or their industry sector. If you think you know someone who fits the bill, please send us a 100-word summary to media-au@quickfee.com telling us why they deserve recognition. Submission criteria: The legal or accounting professional has shown an unwavering commitment to customer satisfaction while still assuring the profitability and viability of their business or profession. They have helped a client turn around business profits with innovative business opportunities. They have outperformed their peers in their sectors, market segments and geographical areas in terms of community service.

In the Spotlight: Michael Hanrahan from Hanrahans Accounting Services

Today we are meeting with Michael Hanrahan from Hanrahans Accounting Services who has over 40-year experience in the industry. Michael shares his view on how the industry has changed over that time and how he has developed his business in what it is today.

 

Listen to the podcast: 

About Hanrahans Accounting Services

Hanrahans was established back in 1993 by Michael Hanrahan. Michael is also the founding partner of our Financial Planning division which received its own Australian Financial Services (AFS) Licence in 2011.

Click here to learn more.

 

 
In the Spotlight

In the Spotlight recognises legal and accounting practitioners who demonstrate innovation, success, and commitment throughout their work. 

Each month, we select individuals or firms to acknowledge the positive impact they have had on their community or their industry sector. If you think you know someone who fits the bill. Please send us a 100-word summary telling us why they deserve recognition:

media-au@quickfee.com 

 

Submission criteria:

  • The legal or accounting professional has shown an unwavering commitment to customer satisfaction while still assuring the profitability and viability of their business or profession.
  • They have helped a client turn around business profits with innovative business opportunities.
  • They have outperformed their peers in their sectors, market segments and geographical areas in terms of community service.