PART 2 of 5
If you’ve ever wondered how much your clients value the ability to pay over time, the data is in—and it’s more than just a preference. It’s an expectation that’s influencing firm choice, satisfaction, and repeat business.
QuickFee’s 2025 Client Satisfaction Survey revealed some compelling insights:
- 69% said flexible payment options are extremely important
- 96% were satisfied or very satisfied with their payment plan
- 57% would have struggled to pay or delayed payment without it
- 66% would strongly recommend the service to others
- 61% are highly likely to use a payment plan again
These aren’t just numbers—they represent a clear trend: clients want more control over how they manage fees. In times of uncertainty or financial stress, being able to split payments over time offers reassurance without the stigma of requesting special treatment.
For firms, this insight presents a powerful opportunity. By meeting clients with proactive, transparent payment options, firms reduce awkward conversations, avoid late payments, and demonstrate real commercial empathy. The result? Stronger trust and improved client retention.
And critically, it doesn’t mean you have to compromise on your value. Clients aren’t asking you to reduce your price—they’re asking for ways to manage their end of the equation more smoothly.
Questions to reflect on:
- Have any clients asked about instalments or delayed billing recently?
- Could you make payment conversations easier by offering more choice up front?
- What would it mean for your team if fewer invoices went unpaid?
Up next: Why informal flexibility may be doing more harm than good.
